Tom is a decorated military combat veteran who served in the United States Air Force. He is the author of the best-selling book OSPF Network Design Solutions, a definitive resource for routing design and solutions. He has authored many Cisco technical documents and configuration guidelines, and delivered numerous technical presentations to Cisco partners and other organizations. Tom holds a bachelor's degree in Computer Science from the University of Maryland and a Master of Science in Network Architectures from Capella University. He is a leader driven by customer satisfaction and delivering secure high-quality services and solutions with strong cloud and enterprise experience. He has a history of service creation and strong partnerships providing proven abilities in business process optimization as well as technical leadership.