Skip to main content
Tulane Home
Close

All SoPA and Tulane classes are being taught online. While SoPA offices are not open, all faculty and staff are working and available.

Please continue to check your Tulane email, Canvas, the SoPA COVID-19 FAQ, and the Tulane Emergency Management page for updates.

COVID-19 FAQ for the School of Professional Advancement

SoPA is here to support students and faculty during this emergency. Below is information specific to Tulane’s schedule for the rest of the semester and to accessing classes and services at SoPA. Please refer to Tulane’s Emergency Management page for general updates.

Please continue to check your Tulane email, Canvas, and the SoPA website for updates.

This page will be updated as more information becomes available.

Updated May 20, 2020, 12:00 P.M.

When are classes in session?

Summer 2020 classes started Monday, May 18, all online. Here is a link to the SoPA academic calendar for additional information.

When are the SoPA offices open?

The SoPA offices uptown at Gibson Hall and on the Elmwood campus are currently closed, as are all computer labs and other campus facilities.  Tulane will communicate with students, faculty and staff to let you know when offices are open again. This site will be updated, as well.

What is the best way to use Zoom if I haven’t used it before?

You must have access to a computer or phone with good internet access.  Depending on your location when you are “in class” on Zoom, you may want headphones with a microphone. Zoom has apps for both the phone and for tablets that work well, though you’ll be better able to see class materials on a computer. Your professors will send you the links to your Zoom classrooms directly.

How can I access the shuttle between Uptown and Elmwood?

Shuttle service is not available, as both campuses are currently closed.

How can I meet with my academic advisor, a program director, or SoPA’s career advisor?

Advisors and program directors are available for appointments through Zoom videoconference and by phone. SoPA students may make appointments with academic advisors and our career advisor through our online system. The advisor will send you a Zoom link. You may email program directors to request appointments.

I plan to graduate this semester. How will I be certified to graduate?

SoPA academic advisors will work with program directors to certify students in their majors, minors, certificates, and degrees, as per usual.

I have never attended a class online. How do I do it?

Your instructor will send you a link to your virtual classroom, which is in Zoom. You can access Zoom on your computer or using the mobile app on your phone or tablet. You can download the Zoom application to your computer by visiting this link. The mobile app can be found for free in the app store on your phone or tablet. You can log in to Canvas here or find the Canvas Student app for your phone or tablet in the app store. For more detailed information about how to use the technology, Tulane has created a guide for you to “Learn Anywhere” using Zoom, Canvas, and other technologies.

Will the change to online instruction affect my federal veteran educational benefits?

The move to online instruction for summer 2020 should have no impact on your access to federal education benefits such as the GI Bill and the Yellow Ribbon Program. The Tulane Registrar’s office will update its website as more information regarding veteran benefits becomes available.

What if I don’t have internet access where I live?

Several companies companies have announced responses and special access to the internet during the COVID-19 pandemic, including the following:

  • FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots
  • Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time
  • Charter: Free Internet offer for 2 months
  • AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families
  • Verizon COVID-19 response: no special offers, but following the FCC agreement
  • Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow)
  • T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow)

How should I handle forms that require a signature, including major declarations, withdrawals, and application for degree?

If you are unable to sign and scan your form, please type "/s/" followed by your name in the signature field and email it from your Tulane email to your Academic Advisor.  If you do not know who your Academic Advisor is, please contact Assistant Dean Vanessa Rodriguez. SoPA forms can be found here.

Where can I access the video and information from the student town halls?

All the information covered in the student town halls can be found in these FAQs. Visit the SoPA YouTube channel to watch the town hall recording.

What are best practices for using Zoom?

Zoom has implemented a patch to increase security and privacy. Click here for more information. There are additional steps you can take to prevent Zoom crashers. Click here to read about best practices.

How will summer 2020 classes be graded?

Tulane SoPA classes will follow regular grading policies, which may be found here.